This is their contact chip and what communicates with the printer. That is the cartridge to troubleshoot.Ĭheck the copper banding on each of the cartridges. Keep installing the new cartridges one-by-one until the error returns.Restart the printer, this should remove the not recognised error (and tell you some are empty).Remove all of the new cartridges you had installed and re-install the old (empty) cartridges that worked.Find out and fix the necessary cartridge by: If you've replaced more than one cartridge and are seeing errors across the whole set (even ones that were working previously) then it is just a fault with a single cartridge that is registering across every cartridge. If your printer is only reporting one cartridge having the error, skip to fix #3. You'd be amazed how easily a simple mistake can creep in.įix #2: Check Which Cartridge Has The Issue Is the cartridge in the correct slot? A black in a colour slot will say not recognised.Įven if you're 100% each of these points is correct, double check them.
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